SUSTAINABILITY & TRANSPARENCY
WHERE ARE OUSE WORLD PRODUCTS MADE?
Ouse World is proudly designed and made in Australia, which drives our desire to support local industry and protect the beautiful country we’re so lucky to call home. Our production is divided between Sydney & Melbourne - each and every factory we work with has been carefully selected for their quality, skill and work environment.
WHAT FABRICS DOES OUSE WORLD USE TO MANUFACTURE THEIR PRODUCTS?
We employ materials and methods that are regenerative and gentle on the environment. All of our products are made from recycled and dead-stock materials that are sourced locally in Sydney, Australia. These fabrics are thoroughly sourced to be OEKO-TEX approved and certified.
JERSEY/LYCRA: 4-way stretch, Italian jersey made from Regnerated ECONYL Nylon.
BEMBERG: A by-product of the cotton harvest. This is our signature fabric sourced locally in Australia that gives each piece a soft, buttery feel.
SILK: As soft as butter. Sourced locally from Sydney, Australia.
YARNS: Our knitwear is made using dead-stock yarns. All knitwear off-cuts and scraps are then made into beautiful limited edition swimwear.
WHY DO YOU OFFER PRE-ORDER?
We are a slow fashion brand that designs high-quality products with intent and purpose, manufacturing no more or less than is needed. By working with local artisans and manufacturers who still use traditional craft and manufacturing methods, we maintain a symbiotic relationship with the community to ensure that our craft and heritage lives on.
SHIPPING & RETURNS
DOES OUSE WORLD OFFER RETURNS?
Ouse World products are handmade with love and care by local, Australian manufacturers and artisans. We do not offer returns for refund. However, we would be pleased to arrange an exchange if the sizing isn’t right. Please visit our SHOP POLICIES
page for more information.
WHEN WILL MY ORDER SHIP?
IN STOCK ITEMS: Within 2 business days
PRE-ORDER items: Within 7-10 business days
Please note that during busier times, your order may take slightly longer to dispatch. We appreciate your patience. To check the status of your order, email us at firstname.lastname@example.org with your name and order number.
HOW CAN I TRACK MY ORDER?
Please refer to your order confirmation email for tracking information. If you require further assistance, please email us at email@example.com.
DO YOU SHIP INTERNATIONALLY?
Yes. Kindly take any potential additional duties, taxes, or other fees into consideration when checking out orders with non-Australian destinations. Such duties, taxes or other fees will be the customer's responsibility. For more information on international shipments, please visit our SHIPPING
WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR MISSING?
Please email firstname.lastname@example.org within 24 hours of delivery. All claims for damaged items or omissions must be made within 24 hours of delivery.
HOW WILL MY ORDER BE PACKAGED?
All orders ship in our sustainable, signature Ouse World packaging with custom Dressing Instructions.
DO YOU SHIP TO A P.O. BOX?
No. Kindly be advised we ship to physical street addresses only.
DO YOU OFFER COMPLIMENTARY SHIPPING?
Ouse World offers complimentary standard shipping within Australia for qualifying orders over $300AUD / express shipping to addresses within Australia for qualifying orders over $400AUD. Complimentary shipping cannot be combined with any other offers or promotions offered on www.ouseworld.com
WHERE SHOULD I DIRECT PRESS INQUIRES?
Please direct all press inquiries to email@example.com.
IS OUSE WORLD HIRING?
We are a small but growing company. Please reach out to us with your CV at firstname.lastname@example.org if you’d like to join the team. We love hearing from interesting and passionate creative people that want to participate in the purpose & mission of Ouse World.
CAN I STOCK OUSE WORLD PRODUCTS IN MY BOUTIQUE OR STORE?
For wholesale inquiries, please contact us at email@example.com.